Connect CWILL AI Chat with CWILL(Trustoo) Reviews to collect product reviews inside the chat. CWILL AI Chat checks the customer’s order and conversation before showing a review card. Submitted reviews sync automatically to CWILL(Trustoo) Product Reviews.

Current version: The order must have been marked Delivered within the last 30 days. A future update is planned to remove this time limit.

Before you start

Make sure the CWILL AI Chatbot is turned on, and CWILL(Trustoo) Product Reviews is installed on your store.

Step 1: Enable the integration

In the CWILL AI Chat admin, go to AI Chatbot → AI skills. Find the Review Request card and click Integrate.

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Once the installation is complete, click Enable Now to enable the CWILL(Trustoo) Reviews app embed on your Shopify theme.

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Step 2: Enable CWILL(Trustoo) Reviews in your Shopify theme

  1. In Shopify admin, go to Online Store → Themes and open the theme editor.
  2. Select App embeds.
  3. Turn on CWILL(Trustoo) Reviews, then click Save.

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Step 3: Confirm that the order is delivered

  1. Go to Shopify admin → Orders and open the customer’s order.
  2. After delivery is confirmed, click Mark as delivered.
  3. Return to the Orders list and confirm that the Delivery status is Delivered.