CWILL AI Chat allows customers to track their orders directly from the chat widget. Here’s how to enable the feature and how it works for your customers.

Step 1: Set up order tracking

In Shopify admin, open CWILL AI Chat.

Go to Chat Widget → Content → Tools, then enable Track my order.

Step 2: Choose the customer destination

Choose where customers will view their tracking details:

• The carrier’s tracking page
• A custom URL
• The CWILL Order Tracking page

If you choose a custom URL, make sure it includes https:// and test the link before publishing.

You may refer to this article for more details: How to Set Track My Order Redirect Options in CWILL AI Chat?

Step 3: Preview the customer experience

Customers will see a Track my order button in the storefront chat widget.

When customers click Track my order, they will be asked to enter their order number and the email address or phone number used at checkout.

The AI will then display the matching order, including its status, products, and tracking information.