With CWILL AI Chat, your customers can track a specific order or sign in to browse their complete order history.
Before you begin, make sure the Track my order button is enabled in CWILL AI Chat. You may follow this guide: How to Enable Order Tracking in CWILL AI Chat?
Step 1: Open order tracking
Customers open the chat widget and select Track my order.
Step 2: Enter order details to sign in
Customers enter the order number, plus the email address or phone number used at checkout, then select Track.
Step 3: View the result
AI will respond with the order status, items, and tracking number. Customers can select the tracking number to open the carrier page.
PS: If an order is completed, CWILL AI Chat automatically sends the customer a review prompt. Collected reviews are synced to CWILL (Trustoo) Product Reviews.
To view and manage these reviews, see How to Manage Reviews Collected by CWILL AI Chat in CWILL(Trustoo) Reviews?
